Frequently Asked Questions

Yes - if a part is listed as “in stock,” it's on our shelves and ready to dispatch. Our stock levels are live and accurate, so there’s no waiting around for supplier restocks or false promises.

We accept Mastercard, Visa, American Express, Paypal, Apple Pay, Google Pay and many more. A full list of payment methods is displayed at checkout.

We offer a 30 day, no questions asked, return policy for unused products. Please check out our returns page.

Yes! Please contact us with your order number. If the order is yet to ship it can be changed or cancelled.

We offer a competitive shipping rate to UK and Ireland. Shipping is calculated based on your address at checkout. Free shipping is available on all orders over £100 / €120.

We use Royal Mail, Fedex, DPD and Fastways. Courier choices change depending on location, package weight and package size.

Orders are packed fast and sent from our UK warehouse. Once sent, most UK & Ireland deliveries arrive within 2 working days.

Once your order has been picked for dispatch, you will be emailed with full tracking information.

Many of our parts are supplied directly by the stove manufacturers. Others are high-quality aftermarket replacements, carefully selected to be fully compatible. If it fits your stove, we’ll make that clear.

No problem — just contact us with a picture of your stove and we should be able to identify the make and model.

Yes - parts like fire bricks and grates are designed to wear over time. Regular replacement keeps your stove running safely and efficiently.

By their nature, stove parts and fire bricks are considered consumables and do not come with warranties—they're designed to be replaceable components subject to wear over time. However, if your item arrives damaged, please get in touch with us and we’ll arrange a prompt replacement. We also offer a 30 day return policy for all unused items, no questions asked.

First, double-check that the part number and description match your specific stove model. If you’ve accidentally ordered the wrong item, simply return it to us—we’ll issue a full refund, and you can place a new order for the correct part. If the item does appear to be the right one but still doesn’t fit, please contact us and we’ll help resolve the issue.

If possible, please refer to your stove's operation manual. Otherwise, please check out our guides.