Returns

We accept returns on all unused products within 30 days of delivery. No hassle, no fuss.

Whether you’ve changed your mind, ordered the wrong part, or simply no longer need the item, we’ve got you covered. As long as the product is unused and in its original condition, you’re welcome to return it to us.

Our goal is to make sure you get the right part for your stove, and we understand that sometimes things don’t go to plan. Just send it back, and we’ll take care of the rest.

Fire Brick King
Unit 4 Kiltonga Industrial Estate
Belfast Road
Newtownards
Co. Down
BT23 4TJ

Please include your order number and a short note with the reason for return.

If you return an unused item within 30 working days, we’ll refund the full value of the product. If the return is made within 14 days of delivery under your right to cancel, we’ll also refund the original delivery charge. Return postage costs are not covered unless the item is faulty or damaged.

If your item arrives damaged or is faulty, please contact us first before sending anything back - we may be able to send a replacement without needing the item returned. In these cases, we’ll refund the full amount including delivery charges, or provide a replacement at no additional cost.